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Frequently Asked Questions
Still not sure how we work?
Read below for more details!
+ How does AirGo Miles work?
AirGo Miles is a travel rewards program that allows you earn universal travel Miles by shopping and sharing. Once you have enough Miles you can exchange them for travel including flights, hotels, rental cars, cruises and more! We actually have a video that will help explain how it works: Watch Video
+ What is a Master Agent?
For those who want to earn extra Miles and cash, travelers may become a Master Agent.
This programs allow you to earn AirGo Miles and cash for promoting AirGo Miles.
+ What is an Elite Traveler?
Elite Travelers can earn double Miles and cash! Additionally, Elite Travelers have access to AirGo's concierge service which will give you access to everything travel related: private cars & jets, special events, sporting events, etc.
+ How long does it take for AirGo Miles to appear in my account after I make a purchase?
Your AirGo Miles will take about 30 minutes to appear in your account. Although, sometimes it could take up to 24 hours to appear in your account.
+ How do I know how many AirGo Miles I have?
There are two ways to determine how many AirGo Miles you have. One way is to log into your back office Here.
The second way is to check your AirGo Miles Daily Report that is sent your email address.
+ Are there any travel restrictions?
Nope! Since AirGo Miles work like cash, there are no black out dates or date restrictions.
+ What can I redeem my AirGo Miles for? How do I book travel?
Ready to take a trip? We are working as fast as we can to get this functionality up and running! Because we are still in our Beta stage, we are still testing our booking services before we publish them to the website. Once ready, you will be able to book a trip through your Dashboard under "My Account."
+ How can I connect with other AirGo Miles Travelers?
+ What is the return policy on purchases?
All returns are subject to each store’s return policy. Any orders that are returned or canceled may void AirGo Miles earned from the original purchase.
+ How can I tell if I’m earning AirGo Miles?
In order to earn AirGo Miles from a purchase, you must (1) be signed into your account at the AirGo Miles website and (2) click the link to the online store. Once you complete the purchase, you will receive a confirmation email and text message within 48 hours. It takes up to two days for the online stores to report back how much our travelers spend on their purchases.
+ How do I earn AirGo Miles by shopping?
Earning AirGo Miles is easy! All you have to do is:
1. Be an AirGo Miles Traveler. (Not a Traveler yet? Sign up here!)
2. Sign in to your account at AirGo Miles.
3. Shop at any of the merchants.
Once the merchants share that you completed a purchase, AirGo Miles will be deposited into your account. It usually takes 48 hours for merchants to send this information to us, depending on the store.
+ I forgot to go through the AirGo Miles website when I made an online purchase.
Can I still earn AirGo Miles?
Unfortunately, the only way to earn AirGo Miles while shopping online is to actually start on the AirGo Miles website. AirGo is unable to track your purchases if you go directly to the merchant’s site, so remember to start on the AirGo Miles website first.
+ How many merchants can I shop at?
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